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Editor: Dr. Vivek Singh Sachan
Frequency: Bi-Annual Journal
Edition: July - December, 2016
ISSN: 2277-1980 (Print) 2347-7679 (Online)
Volume: Vol.5 No.2
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Issue: July - December, 2016

Creating Niches For Sustainable Employment In The Green Industries: What Can Msmes Do?
By Maria Catalina M. Tolentino
 
 
Financial Analysis : A Pimple Has Grown Upon An Ulcer
By Dr. Ashutosh Mishra
 
 
Spiritual Tourism: A Socio-Cultural Approach For Holistic Development Of Society
By Mr. Naveen Kumar Shukla
 
 
The Impact Of Customer Relationship Management And Social Rapport On Customer Satisfaction And Customer Loyalty
By Mohammed Alamgir
Issue: July - December, 2017
Volumn: Vol.5 No.2
Abstract
Customer Relationship Management (Crm) Can Augmentfirm Performance Through Developing And Maintaining Effective Relationships With Valued Customers. Literature On Crm In An Integrative Fashion Is Sparse, Rather Issues Are Presented In Isolation Ignoring Other Extra-Organizational Issues Like Social Rapport. This Study Combines The Components Of Social Rapport And Crm Process Model And Hypothesizes Relationships Between Different Constructs To Investigate Their Impact On Customer Satisfaction And Loyalty. This Study Uses Smartpls 2.0 Software To Empirically Test The Proposed Model. Empirical Results, Based On The Samples Of 145Bank Managers, Depict That Crm And Social Rapport Plays A Vital Role On Customer Satisfaction As Well As On Loyalty. A More Comprehensive Model Can Be Eveloped Considering Some Other Context Specific Antecedent Variables. This Study Also Highlights The Implications Of The Model.
 
 
The Role Of Crm And Relationship Maintenance On Crm Success - A Study On Telecom Industry Of Bangladesh
By Mohammed Alamgir
 
 
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International Journal of Human Potential Development, IJHPD, IJHPDINDIA, publication, academic publication, Journal of Human Potential Development, scientific and professional journals, publishers, journals, Society for Human and Social Potential Development, academic, scientific, management, article, manuscripts, research papers, online manuscripts, online research papers, online journals, human resource management, human potential development, potential development, human skills, global development, international journals, editorails, online editorials, Bi-Annual journals, kanpur, India, www.ijhpd.com

International Journal of Human Potential Development, IJHPD, IJHPDINDIA, publication, academic publication, Journal of Human Potential Development, scientific and professional journals, publishers, journals, Society for Human and Social Potential Development, academic, scientific, management, article, manuscripts, research papers, online manuscripts, online research papers, online journals, human resource management, human potential development, potential development, human skills, global development, international journals, editorails, online editorials, Bi-Annual journals, kanpur, India, www.ijhpd.com

International Journal of Human Potential Development, IJHPD, IJHPDINDIA, publication, academic publication, Journal of Human Potential Development, scientific and professional journals, publishers, journals, Society for Human and Social Potential Development, academic, scientific, management, article, manuscripts, research papers, online manuscripts, online research papers, online journals, human resource management, human potential development, potential development, human skills, global development, international journals, editorails, online editorials, Bi-Annual journals, kanpur, India, www.ijhpd.com

International Journal of Human Potential Development, IJHPD, IJHPDINDIA, publication, academic publication, Journal of Human Potential Development, scientific and professional journals, publishers, journals, Society for Human and Social Potential Development, academic, scientific, management, article, manuscripts, research papers, online manuscripts, online research papers, online journals, human resource management, human potential development, potential development, human skills, global development, international journals, editorails, online editorials, Bi-Annual journals, kanpur, India, www.ijhpd.com

International Journal of Human Potential Development

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